Terms and Conditions

General Terms of Service

These terms and conditions govern your use of CoinX Casino and all associated services. By creating an account and using the platform, you agree to comply with these terms in their entirety. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon posting. Continued use of the service after modifications constitutes acceptance of the updated terms.

Account Registration and Eligibility

Players must be at least 19 years of age (or the legal gambling age in their jurisdiction, whichever is higher) to create an account and participate in real-money gaming. Registration requires accurate personal information including full legal name, date of birth, residential address, and contact details. Providing false information constitutes grounds for immediate account closure and forfeiture of any funds or winnings.

Each player may maintain only one account. Creating multiple accounts for any reason, including bonus abuse, results in permanent suspension of all associated accounts and confiscation of balances. The casino employs sophisticated detection systems to identify duplicate accounts through IP addresses, device fingerprints, payment methods, and other technical means.

Account Verification Requirements

Before processing your first withdrawal, the casino requires identity verification through document submission. Acceptable documents include:

• Government-issued photo identification (passport, driver’s license, or national ID card)
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence)
• Payment method verification (photo of credit card with middle digits obscured, bank statement showing account details)

Verification typically completes within 24-48 hours of receiving all required documents. Failure to provide requested documentation within 30 days may result in account suspension and return of deposited funds minus any bonuses received.

Deposits and Withdrawals

All transactions must originate from payment methods registered in the account holder’s name. Third-party deposits are strictly prohibited and will be returned to the source. The casino accepts various payment methods including Interac, credit cards, and e-wallets, each with specified minimum and maximum transaction limits.

Withdrawal requests undergo security review before processing, which may take 24-48 hours. The casino reserves the right to request additional verification for withdrawals exceeding certain thresholds or when suspicious activity is detected. Approved withdrawals process according to the selected payment method’s standard timeframe.

Withdrawal Restrictions

Players must wager their deposit amount at least once before withdrawing, even if no bonus was claimed. This anti-money laundering measure ensures the platform is not used for illicit fund transfers. Bonus funds carry specific wagering requirements detailed in the promotional terms, which must be fulfilled before associated winnings become withdrawable.

Bonus Terms and Wagering Requirements

All bonuses are subject to wagering requirements that specify how many times you must play through the bonus amount before converting it to withdrawable cash. Different games contribute varying percentages toward meeting these requirements, with slots typically contributing 100% while table games contribute 10-20%.

Maximum bet limits apply when playing with active bonus funds, usually capped at 5-10 CAD per spin or hand. Exceeding these limits may void the bonus and any associated winnings. Bonuses expire after a specified period (typically 30 days) if wagering requirements are not met, resulting in forfeiture of bonus funds and any winnings generated from them.

Responsible Gaming and Self-Exclusion

The casino provides tools to help players maintain control over their gaming activities. Deposit limits can be set daily, weekly, or monthly, preventing spending beyond predetermined amounts. Session time reminders alert players when they’ve been active for extended periods, encouraging breaks.

Self-exclusion options range from temporary cooling-off periods (24 hours to 6 months) to permanent account closure. During self-exclusion, the account remains inaccessible and the casino will not send promotional communications. Players experiencing gambling-related problems can contact support organizations:

• Gambling Helpline: 1-866-531-2600
• Email Support: support@problemgambling.ca

Game Fairness and Random Number Generators

All games use certified random number generators (RNGs) that undergo regular testing by independent auditing firms. These RNGs ensure outcomes are completely random and cannot be predicted or manipulated by players or the casino. Game RTPs (Return to Player percentages) are published in each game’s information section and represent theoretical long-term payout rates.

Prohibited Activities

The following activities result in immediate account termination and forfeiture of funds:

• Using automated betting software or bots
• Colluding with other players to gain unfair advantages
• Exploiting software errors or glitches
• Engaging in fraudulent activity or money laundering
• Abusing bonuses through multiple accounts or coordinated play

Dispute Resolution

Players who disagree with casino decisions may submit formal complaints through the support system. The casino investigates all complaints thoroughly and responds within 7 business days. If the dispute remains unresolved, players may escalate to the licensing authority for independent review.

Limitation of Liability

The casino is not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond its reasonable control. Players are responsible for maintaining the security of their login credentials and any activity occurring under their account.